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Privacy Policy
How Grid Express LLC collects, uses, and protects your information — including our SMS and mobile messaging practices.
1. Introduction
Grid Express LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, use our logistics and freight dispatching services, or communicate with us via short message service (SMS), email, or phone.
2. Information We Collect
We collect personal information that you voluntarily provide to us when contacting Grid Express LLC, requesting dispatch services, submitting forms, or signing up for mobile communications. This information may include:
- Full name and business/company name
- Phone number (including mobile phone numbers)
- Email address and physical business/mailing address
- Freight, shipment, or motor carrier details (MC/DOT numbers, trailer types, load details)
3. How We Use Your Information
We use your information solely to provide business operations, dispatch services, operational updates, and logistics communications, including:
- Facilitating freight dispatching, rate confirmation processing, and driver/broker coordination.
- Sending transactional SMS notifications (e.g., load updates, status confirmations, tracking alerts, dispatch instructions).
- Responding to customer inquiries, onboarding workflows, and support requests.
4. SMS & Mobile Terms (10-DLC Compliance)
By providing your phone number and opting in to receive text messages from Grid Express LLC, you consent to receive transactional or operational SMS communications from us.
- Message Frequency: Message frequency varies based on active shipment activity, load dispatching, and operational communications.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
- Opt-Out Instructions: You may opt out of receiving SMS communications at any time. To stop receiving text messages, reply STOP or CANCEL to any text message you receive from us.
- Customer Support: For help or assistance regarding SMS communications, text HELP or email us at dispatch@gridexpress.us.
Grid Express LLC requires explicit user opt-in before sending operational SMS messages. End users consent to receiving SMS communications by submitting their contact information and checking the optional SMS consent checkbox on our website forms (https://gridexpress.us). Message frequency varies based on active dispatch and shipment updates. Standard message and data rates may apply. You may opt out at any time by replying STOP or CANCEL to any text message, or reply HELP for customer assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. Non-Sharing Disclosure (Strict Mobile Privacy Standard)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, trade, or lease personal information, phone numbers, or SMS consent records to external marketers, lead generators, or data brokers under any circumstances.
6. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
7. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
- Grid Express LLC
- Burbank, IL, USA
- Email: dispatch@gridexpress.us
- Phone: +1 708-931-8152
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Grid Express LLC — Confidential & Proprietary